The management at this location is ridiculous. She took our order, out if tea at 8:30pm, was very rude when we were trying to figure out what to order instead. Got very snippy/condescending tone. For other visits, they rarely get anything right unless it's the day crew. Getting very tired of the poor service.
Very dirty McDonald's. Perhaps understaffed? Paper and trash on the floors and more than half of the tables were dirty. Hardly any customers inside at 530pm. To be fair the drive through was busy. The person who took our order was very pleasant and polite. Service was reasonably fast but it is the dirtiest McDonald's I've ever seen.
Waited in line for a bit, my co worker and I made 2 separate orders. It took 10 minutes for his food and 15 for mine. We saw our food on the warming rack while the employees in the back talked. My coworker got his order and noticed they messed it up. He waited in line for another 10 minutes to get a new burger. As we were leaving the drive through line was over 10 cars long. All around the place seemed to lack any motivation to get orders out
The staff here is polite but under trained. Compared to a couple of years ago the service has declined. It's not that bad but also not that good. I recently ordered an iced caramel macchiato and ordered it slowly and carefully. The young man had to turn around to look at the menu to be sure what I wanted. This was obviously not a person who was dumb. Just under trained.
Also, this was late August and flies were swarming the whole place but nothing seemed to be in place to deal with that. I will wait a while before going back. The place was remodeled this year and these may be just growing pains.
I'm an out of town worker and 2 out of 3 times in one week this place has messed up my order and made me pay for something i didn't order. 15 minute waits for food and nothing but idiots that work there that have zero work ethic or moral to be there. Absolutely terrible
Mcdonald S is a US Cafe based in Eagle River, Wisconsin. Mcdonald S is located at 119 W Pine St, Eagle River, WI 54521, USA.
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