I do want to especially thank Katrina (evening front desk attendant) for being so accommodating. I had a couple requests and she smiled, was kind, and went above and beyond to make sure I was taken care of.
Hotel is well maintained with the grounds but parking is very limited on the lot. Otherwise parking in the back with no back in access from the rear door. Going out is fine but a long walk back to the main doors. The inside is very nice and clean along with the spacious rooms. Unfortunately the front staff was very inept. Definitely gave off the wrong impression to a number of guests because waiting to check in was a long and tedious process. We were an imposition to a woman who clearly didn't care if any of the guests standing there stayed or left. If that's the case, there's other hotels in the area to take our money. When an elderly couple asked for the best place to park, the answer was "I don't know here's your room. Can I help who's next?" The next guy, a construction worker, couldn't even check in because she couldn't find his information and was told to "bring back the person who made the reservation and next person please". Then us ranging from not entering the correct information from her part, to not being willing to change a credit card because it was too cumbersome and then not willing to answer questions about the hotel. If this is what BW is turning into, I'll start my monthly stays with traveling elsewhere. Such a disappointment.
I would happily return to this location and would absolutely recommend this hotel for anyone I know is coming to Eagle River!!
We stayed at the Best Western Derby Inn in Eagle River Wi for the last 8 days. The staff, especially Mary the manager, were all so kind and friendly. The beds and pillows very comfortable and the pool and jacuzzi were so enjoyable. Not our first stay here. We keep returning because it is the best hotel in Eagle River in our opinion. Thanks to Mary! Hope to see you again soon.
Hotel staff was very nice. Swimming pool was clean and warm. Room was quiet.
Overall, we liked this hotel. Rooms were clean and they had an excellent free breakfast buffet - really good!! Our problem was with the guy that worked at night and kicked our kids out of the pool (for 'adult swim'). We were having a great time and there was no one else in the pool area. We asked if we could stay and said we would leave if anyone came in. He was unwilling to compromise to any degree and, frankly, was rather rude. That incident kind of ruined the overall stay for us. The 'customer-friendly' thing for him to do what have been to let us stay for awhile and show a little flexibility - but that wasn't going to happen. It was quite disappointing.
Excellent hotel stay all away around! Spent 5 days and I was absolutely happy! Rooms were very clean (Great Job Housekeeping staff!!) and the beds were super comfy! Breakfast was the best breakfast I’ve had at a hotel. So many options to choose from, even a picky eater would be happy.
Best Western Derby Inn is a US Lodging based in Eagle River, Wisconsin. Best Western Derby Inn is located at 1800 US Highway 45 N, Eagle River, WI 54521, USA.
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