I took my 2003 eclipse in for a routine oil change and 2 days later my car sounds like it fell off a cliff ... first off they put the wrong oil in my car... I have a 3.0 v6 gts ... that takes 4.5 quarts of full synthetic... they just took it upon there selves to put in regular oil.. also my oil pan is leaking oil all over my garage floor... when I called to speak to Ron the garage manager I was asked to bring it in.. when I did he wasn't there, instead I spoke to the owner who when I told him the situation with my car just proceeded to laugh at me... I asked him if he could step outside and listen to my car he continued to laugh and told me no that he was busy .( but not too busy to take my money).apparently after I got off the phone with the manager my car and me were considered a joke and somehow suggested that I wanted my car overhauled because of the situation when in fact I wouldn't let them overhaul my lawnmower.. very unprofessional, from the owner down to the employees.. I should of taken my car away from the shop when I seen that the kid that was doing the oil change couldn't even drive my car up onto the lift because it was a stick.. wow! A mechanic that can't drive ..that should of been a red light to me as well was the employee working there that is a known criminal and drug addict... I wouldn't recommend Napa in Eagle River for any work you may need done to your car let alone a simple oil change!!! You'll leave with more problems then you came with
On Sunday afternoon Nov. 20 I stopped into the Eagle River NAPA store to check on a couple of parts for my 2004 Ford Taurus. I was having some issues with the battery or maybe the alternator. When I talked to the young man at the store - not sure what his name was - he was wearing a hoodie and had his hair in a ball cap. He seemed bothered that I came in in the first place. So I figure Maybe he was just having a bad day. I told him what vehicle I had and ask about pricing on a battery first, he looked it up and said they did have one in stock and it was about a hundred bucks. Then I asked him about the alternator and he rolled his eyes and started typing the computer for that. He said that they didn't have any alternators in stock and he would have to order them but I would need to know what amps applied to the alternator. So I asked him if there's a way I would be able to find that out and his response was "you need to go and look at the alternator" in a very rude and sarcastic tone. I asked him if it was just stamped on the alternator and his response was again rude - he said "I don't know, you have to look at the alternator or ask a Ford dealer" - At that point I asked if there was a problem - he said "no but I don't know everything about your car so you need to do something to" - I simply left the store after that - I am up visiting friends for hunting and had a car issue and thought they might help - well - I don't like being treated like a burden in a customer service business - that young man was rude, condescending, and not helpful at all and I will never go to that store again. I'll also be recommending that my friends and family go elsewhere if they need car parts or repairs - that is unacceptable to me and it should be unacceptable to Napa as a company...
Napa Auto Parts Eagle River is a US Car Repair based in Eagle River, Wisconsin. Napa Auto Parts Eagle River is located at 226 S 7th St, Eagle River, WI 54521, USA.
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